It means that when you purchase a product from The Ethical Shopper, we notify the product’s manufacturer that you purchased one of their products from us and then the manufacturer packs and ships the product directly to you.

Since products are shipped directly to you from the manufacturer, the shipping policy for each product you purchase is the shipping policy of that product’s manufacturer. Since the shipping policy for each manufacturer may differ, we’ve included each manufacturer’s shipping policy on each product page. This also means that when you purchase products manufactured by different brands from The Ethical Shopper, they will be shipped to you separately from each manufacturer.

As an online marketplace, The Ethical Shopper’s return policy for each product is the return policy of that product’s manufacturer. Therefore, we include the return policy for each product on each product page. Approval for a refund and/or return is contingent on the manufacturer’s acceptance of the refund and/or return.

At The Ethical Shopper, we are committed to making our website inclusive and accessible to everyone. To achieve this goal, we utilize an accessibility app called Accessibly. The Accessibly App’s Accessibility Statement is provided below:

Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.
Conformance status: The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.1 level AA.
Technical information: Accessibly App is an app supported in Shopify. The app relies on the following technologies: HTML; CSS; JavaScript; NodeJs; MongoDB
Accessibly App features: When a site has Accessibly App i ac-h4 installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:
Zoom | WCAG 2.1 / 1.4.4: This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
Bigger cursor: Makes the cursor bigger and more prominent. Increases the size for better site browsing.
Invert colors: Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6: This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6: This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6: Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Reading Line: Add a supportive reading line to the site.
Readable fonts: Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt Text and Images: Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.
Tooltips | WCAG 2.1 / 2.5.3: Add labels to images that contain a written description of the image.
Highlight links: Highlight links to make them more prominent.
Hide images: Hide images on the site. This provides better site readability for people with visual impairment.
Read page: A feature that allows a voice to read the text on your site out loud to visitors.

Currently, we only sell and ship our products within the United States.

Certification and ingredient filters are available when using the collection and brand pages. To use the filters, first go to a brand’s page or a collection page, such as haircare. The available certifications for that collection or brand will be shown on the left-hand side of the screen. For certifications, this means that one or more of the products in that collection or brand meet the certification listed. For ingredients, if an ingredient is shown, that means that one or more of the products in that collection or brand exclude that ingredient. Click the box next to the certifications you want to include or the ingredients you want to exclude. The page will then refresh to show all the products that meet the criteria you specified.